Frequently Asked Questions
Q: What is your roasting and shipping schedule for retail mail order?
A: We roast to order every week, and will ship coffee within 1-2 days of its roast date, generally the same day. Orders received by Wed at noon will be shipped by end of day Wed. Orders received after this and over the weekend will be roasted and shipped on Tuesday. Most orders are shipped USPS Priority Mail, taking 2-3 business days.
Q: When do you roast and ship Roaster Reserve coffees?
A: Our Roaster Reserve coffees are typically very limited in quantity, and we rotate these each week, roasting the weekly Reserve on Tuesdays.
Q: When do you ship the Roaster Choice subscription?
A: We roast all Reserve coffees on Tuesdays. So your monthly subscription is roasted and shipped each month on a Tuesday.
Q: Can I order in larger bags, and is there a volume discount?
A: Yes! Pricing shown on the site is based on 12oz bags. However if you prefer to receive in 5lb bags, simply email your request to firstname.lastname@example.org. We offer a 10% discount off the per pound price for 5lb bags.
Q: Do you ship whole bean or ground, and is there an extra cost for grinding?
A: We suggest ordering whole bean coffee, as ground coffee stales exponentially quicker. However we are happy to grind at no additional charge.
Q: Where will you ship orders?
A: We ship anywhere in the continental U.S. with a 2-3 day delivery. We also ship to Canada, however the costs may be higher with tariffs and postal costs.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, or Discover, which may be provided online or by phone call. We also accept checks if paid in advance.
Q: What is your return policy?
A: If for any reason you have any issues regarding your coffee order, please contact us immediately at 208-265-5553 or email@example.com. If something doesn’t taste as good as expected, we’d like to know this. We are constantly cupping our coffees for quality control, roast profiling, and blend development. For us to evaluate any taste defects, its important we receive the coffee while still in its first two weeks.
Our return policy is to make our customers happy and do what is fair and reasonable. We evaluate on a case by case basis. Thank you for your business and please contact us with any issues.
We accept Visa, Mastercard, or Discover, which may be provided online or by phone call. We also accept checks if paid in advance.